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What Happens When Items Are Damaged During a Move

Who Pays When Items Are Damaged While Moving?

While you don’t expect that your television, lamp or other property is going to be damaged in a move, there is no guarantee that it won’t happen. Generally speaking, you are not liable for replacing those products or any other property that is broken while in a moving truck. In most cases, you can file a complaint and be reimbursed for the damage.

Discuss What Happens to Damaged Goods Ahead of Time

Ideally, you will discuss the moving company’s specific policy as it relates to dealing with damaged goods before signing a contract. This is because moving companies in Las Vegas, Nevada, and elsewhere may be allowed to limit their liability under state or federal law. Furthermore, you may be given options as to how much coverage you want for your possessions. In some cases, you can pay more to receive coverage for equal or greater than their market value.

What Happens During the Complaint Process?

When submitting a complaint, you must generally state the items that were damaged and the cost to replace them. While timelines vary, you must submit your written or electronic request for payment within six to nine months of the date of your move. Again, the specific policies of your moving company may provide further guidance as to how disputes are settled. If the moving company denies your request, it may be possible to take the matter before a mediator or arbitrator.

You Should Consider Buying Your Own Insurance Policy

It may be a good idea to have a private insurance policy to cover your belongings. For example, you could pay to protect valuable items that are hard or impossible to replace. If you have a renters insurance policy, it might also cover damage done during a move. Talking with your insurance provider may be helpful prior to your move.